Xantrex Technology Inc. is expanding its service capabilities and infrastructure to provide exceptional international service. Xantrex is focused on increasing its worldwide network of Authorized Service Centers (ASCs) through offering comprehensive technical training and services to ASCs.
BARCELONA, SPAIN, November 11, 2005 - Xantrex Technology Inc. (TSX:XTX) is expanding its service capabilities and infrastructure to provide exceptional international service. Xantrex is focused on increasing its worldwide network of Authorized Service Centers (ASCs) through offering comprehensive technical training and services to existing and new ASCs.
As part of this program, Xantrex technicians provide on-site training to ASC representatives on how to repair Xantrex products. These sessions educate customers through direct contact, and help increase the company's presence in Europe, the Middle East and Africa (EMEA).
"Our new ASC representatives recently learned how to size, install, sell and service back-up power and solar electric systems," said Xantrex Senior Field Service Technician Jose Maria Delgado. "Xantrex is responding to customer needs with the goal to provide local service on a worldwide scale."
Xantrex ASC Coordinator Jim Scott added, "Local presence is very important in countries like Nigeria or Senegal, where there are language barriers and it is costly to ship products long distances for repair. Local ASCs minimize the response time for customer inquiries, service and support."
Dealers from Russia, France, Belgium, Israel, Nigeria and the Canary Islands recently attended training at the Xantrex European office in Spain. These countries are active in solar and back-up power and until now had no service centers for Xantrex products.
In addition to training sessions for new ASCs, Xantrex is also hosting general technical training sessions to educate dealers on solar system sizing and installation. These sessions were held in Senegal and Nigeria in August, and are scheduled for Germany and Spain in November.
Xantrex is committed to making a positive difference in the lives of people around the world by providing them with advanced power solutions that enable the delivery of electricity anytime, anywhere.
Xantrex Technology Inc. (www.xantrex.com) is a world leader in the development, manufacturing and marketing of advanced power electronic products and systems for the distributed, mobile and programmable power markets. The company's products convert raw electrical power from any central, distributed, or backup power source into high-quality power required by electronic and electrical equipment. Headquartered in Vancouver, British Columbia, the company has facilities in Arlington, Washington; Livermore, California; Elkhart, Indiana; Barcelona, Spain; Reading, England; and Beijing, China. Xantrex is publicly listed on the Toronto Stock Exchange under the ticker symbol "XTX".
Note that this news release contains forward-looking statements related to Xantrex Technology Inc. Such statements reflect the current views of Xantrex with respect to future events and are subject to risks and uncertainties that could cause actual results to differ materially from those contemplated in these forward-looking statements.
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